The coordination desk is the single point of contact for every country. Write to us, or ring the line for the country you are in, and a coordinator will take it from there.

Phone lines

Lines are answered during local business hours. If a line is busy, leave a short message and a coordinator will return it, or use the form below.

Email addresses

• [email protected] — anything general, and questions about the network.
• [email protected] — a repair already in progress, or a warranty claim.
• [email protected] — invoices, payments and receipts.
• [email protected] — personal information requests and data questions.
• [email protected] — terms, complaints about legal process, and formal notices.
• [email protected] — accessibility barriers and help using this site.

Postal address

Your Laptop Repair LLC
1210 SW 12th Ave, Suite 300
Portland, OR 97205
United States

Useful pages

You may find your answer faster without waiting for a reply. How it works sets out the process, pricing explains how a quote is built and carries the request form, the questions page answers the common ones, and the network page explains how workshops are checked.

Send a message

Tell us who you are, where you are, and what you need. Nothing on this form is transmitted from this page; the button opens a confirmation page and a coordinator will reply by email.

Your name

Email

Country Choose a country United States United Kingdom Canada Australia

Phone (optional)

Laptop make

Laptop model

How can we help?

Send my message

We handle personal information as described in the privacy policy, and our legal pages cross-link from the footer of every page.

What happens after you write

1. A coordinator reads your message. A person, not a queue. If the request is about a repair, it is matched to a workshop as described on the network page.
2. You get a reply. For a repair request, that reply carries or leads to a written estimate. For anything else, it carries an answer or a named person who will handle it.
3. You decide. Nothing is ordered, opened or billed without your written agreement, and you can decline at any point.

Before you call

Having a few details to hand makes the first conversation much shorter. It helps to know the make and model as printed on the machine, roughly when the fault started, what it does and when it does it, and whether the laptop has been repaired or opened before. If the laptop will not start at all, say so, because that changes the first steps. If the fault involves power or charging, have the charger nearby and mention whether it has been tested on another machine.

Media and press

Journalists and reviewers are welcome to write to [email protected]. Workshops that would like to be considered for the network should write to the same address, with a short note on the kinds of repair they handle and where they are based.

Complaints

If you are unhappy with a repair or with how a request has been handled, raise it with the coordinator first so it can be put right quickly. Complaints are handled as described on the about page, refunds are governed by the refund policy, and repeat work is governed by the warranty. Formal notices should go to [email protected].