This policy explains how Your Laptop Repair LLC handles personal information when you use yourlaptoprepair.fun or book a repair through the workshop network. We collect as little as we can, we keep it only as long as we need it, and we do not sell it.

Who is responsible

Your Laptop Repair LLC, 1210 SW 12th Ave, Suite 300, Portland, OR 97205, United States, is the controller of the personal information described here. Questions and requests go to [email protected].

What we collect

• Contact details you give us: name, email address, country and, if you choose to provide it, a phone number.
• Repair details: the make and model of the laptop, the fault you describe, and any notes a workshop adds during the job.
• Correspondence: the messages you send the coordination desk and the replies we send back.
• Billing details needed to invoice a completed repair.
• Basic technical data that a web server records, such as the page requested and the time of the request.

What we use it for

We use your information to read your request, match it to a suitable workshop, arrange the estimate and the repair, invoice for work done, handle warranty claims and complaints, and answer questions. We also use it to keep records we are required to keep, and to improve how the network matches jobs.

Who we share it with

We share what is necessary with the workshop carrying out your repair, and with service providers such as postal carriers and payment processors where a job requires them. We do not sell your personal information and we do not share it for cross-context behavioural advertising. Where a provider processes information on our behalf, it is bound to use it only for the purpose we set.

How long we keep it

Repair records are kept for as long as needed to honour the warranty and to meet tax and accounting obligations, after which they are deleted or anonymised. Enquiries that do not lead to a repair are kept for a shorter period and then removed. You may ask us to delete information earlier where no legal obligation requires us to keep it.

Your rights under the CCPA and CPRA (California)

If you are a California resident, you have the right to know what personal information we collect, use and disclose; the right to access a copy; the right to correct inaccurate information; the right to delete information, subject to legal exceptions; the right to opt out of the sale or sharing of personal information; the right to limit the use of sensitive personal information; and the right not to be discriminated against for exercising these rights. We do not sell or share personal information as those terms are defined by the CPRA. You may submit a request through the Do Not Sell or Share page or by email.

Your rights under the UK and EU GDPR

If you are in the United Kingdom or the European Economic Area, you have the right to be informed, to access your information, to rectification, to erasure, to restrict processing, to data portability, and to object to processing. Our lawful bases are the performance of a contract for repair work, our legitimate interests in running the network, and consent where you have given it. International transfers are made only with appropriate safeguards in place.

Your rights under PIPEDA (Canada)

If you are in Canada, you may ask to see the personal information we hold about you, ask how it has been used and disclosed, and ask for corrections. We rely on your consent for the collection, use and disclosure of your information, and you may withdraw consent subject to legal and contractual limits.

Your rights under the Australian Privacy Act

If you are in Australia, we handle your information in line with the Australian Privacy Principles in the Privacy Act 1988. You may ask for access to your information, ask for corrections, and complain about how we have handled it. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.

Security

We use access controls, encrypted connections and least-privilege practices to protect personal information. Workshops in the network receive only the details needed to do the job. No method of storage or transmission is perfectly secure, so we also limit how much we hold in the first place.

Children

This site and service are intended for adults. We do not knowingly collect information from children, and if we learn that we have, we delete it.

Changes and complaints

We may update this policy, and the version shown here is the current one. For a complaint or a rights request, write to [email protected]. You also have the right to complain to your local supervisory authority.