Every workshop in the network stands behind the workmanship of the repairs it carries out. This page explains what the warranty covers, how long it runs, what it does not cover, and how a claim is raised.

What is covered

• The workmanship of the repair itself: the fitting, the joints, the assembly and the testing.
• Parts supplied and fitted by the workshop, where those parts fail in normal use within the warranty period.
• A fault that returns in the same place, in the same way, shortly after the repair.

What is not covered

• New damage from a drop, a spill, a power surge or a repair attempted elsewhere.
• Faults in parts of the laptop that were not part of the repair.
• Cosmetic wear that was present before the work, including existing scratches and marks.
• Consumable decline that is normal in use, such as the gradual loss of battery capacity over years.
• Faults caused by parts the customer supplied.

How long it runs

The warranty period is set out in your written estimate and starts on the day of hand-back, whether the laptop is collected in person or returned by post. Repairs to the board and to liquid-damaged machines carry a shorter period than a straightforward part swap, because the surrounding board has its own history. The exact figure you are offered is on your estimate, and you will see it before you authorise anything. If a repair is repeated under warranty, the coverage does not start over for the whole machine; it continues from the original hand-back date.

How to raise a claim

1. Contact the coordinator. Write to [email protected] with your job reference, the model, and a description of what has changed since the repair.
2. The fault is assessed. The workshop that did the work inspects the laptop, or a matched workshop does so where travel would be unreasonable.
3. You get an answer in writing. If the fault is covered, the repair is redone at no charge for the work and the part. If it is not covered, you are told why, with the reasoning set out.
4. The result is tested and returned. A warranty repair is tested the same way as the original job before the laptop comes back to you.

Warranty and your consumer rights

The workshop warranty sits alongside your statutory rights, and it does not replace them. Depending on where you live, consumer law may give you rights that are wider than this warranty, and nothing here reduces them. In the United States, state law applies. In the United Kingdom, the Consumer Rights Act applies. In Canada, provincial consumer protection law applies. In Australia, the Australian Consumer Law applies. If you think one of those frameworks gives you a stronger position than this warranty, say so when you raise the claim, and the coordinator will handle it on that basis.